General

If you are leaving the building or no longer want to access 80 Collins, simply email the Tenant Relationship Manager on 80collins@tenantportal.com.au and we will close your account for you.

Use the like button when you see something you like or something you agree with.  This will just count your 'like' and add 1 to the count of 'likes'.  A user can only like something once.  

Likes are anonymous, regular users cannot see who has clicked the 'like' button.

No problems, we're adding new products all the time.  Simply email the Tenant Relationship Manager on 80collins@tenantportal.com.au and we'll work on adding those products to the store for you.

No, 80 Collins is provided to tenants by the building owners at no cost to end users.

The building owners and managers are looking to offer a fantastic level of service and amenity to all tenants.

Aha, you've found one of our fantastic features.  We know you don't have time to waste so this icon is an 'express checkout' feature called QUICK BUY.

If you click on this icon from the store page, that item will be placed straight in your cart and you will be taken to the checkout page - skipping a few steps.  For simple product types such as books and gifts, this can save you a lot of time!

To see all the items available for quick buy, simply filter by quick by items in the left hand side of the store.

This is not a problem. Simply go back to the event and you can remove your RSVP by clicking 'cancel RSVP' on the top right hand side. The count of attendees will reduce by 1 and your image will disappear from the listed attendees on the event detail.

If you have bought tickets, this is a little more complex and the answer depends on the event itself.  See the Tenant Relationship Manager for help in this instance.

Yes, you can.  This is particularly helpful if you want to arrange catering or a bigger order.  Advance ordering is also a great way to guarantee you get what you want for breakfast or lunch, instead of having to settle for whatever is left in the bain marie by the time you arrive!

When you are placing an order, simply select ‘Later Date’ on the checkout screen and select a date & time in the future.

Keep in mind that the item can only be pre-ordered for times it is available.  Availability is usually visible on the product on the right hand side.  The concierge will contact you if there is any problems with an order that you place for a future date and time.

The site is available 24/7 online, with the exception of when its down for scheduled maintenance.  Orders can be placed at anytime from anywhere you have access to the internet.

Many users place orders in the evening and pre-order their lunch or breakfast for the next day - super convenient!

The availability of products for delivery or pick up differs from item to item.  Some products are only available during office hours, but others are available after hours. This information is available on each product page.

Personal Information

Information and subscriptions to 80 Collins can all be fully controlled and managed by you, the user.  See below for how the site communication typically works.

All registered 80 Collins users automatically receive a weekly update from the site - with the latest news, events and offers.  If you would prefer not to receive these, you can simply change your subscription preferences by using the link at the bottom of any of these emails. You can unsubscribe from newsletters without affecting your actual user account and login.  

Some users prefer to get their site updates via twitter. Click the link in the site footer to follow us on twitter and receive updates that way.

If you post a comment on the community board, you will automatically receive subsequent replies and comments for that thread. These can be switched off in the subscriptions section of your My Account pages.

When you place an order or RSVP to an event, you will receive a confirmation email. These are a system email that cannot be switched off.

If you have comments or suggestions about our user communication, we would welcome them. Please contact the concierge to pass on this feedback.

I’m afraid we can’t see which password you are using. We do this to maximise security, but it also means we can’t send you the password.

Please use the ‘Forgot Password’ link on the front page and follow the prompts.  You will be sent a one-time only login link to the site via email and you can change your password then.

Please contact the  Tenant Relationship Manager on 80collins@tenantportal.com.au with your username and/or your first & last name. The Tenant Relationship Manager will find you on our system and tell you which email address you used. 

We do this to make things easier for you. One of the most tedious elements of online shopping is entering your address and CC details. Through 80 Collins, you have access to a multitude of products from different suppliers - all with the convenience of a simple, seamless checkout.

Once you have entered your details once, you won't need to enter them again.

For your peace of mind, we don’t have access to your credit card details and they are not stored in our system or with your user account information.  They are stored securely with our payment gateway provider. For more information see our privacy policy.

Yes, you can. Simply go to ‘My Account’ in the top right corner and select ‘Account Information’. You can change the email address to anything you wish.

Go to ‘My Account’ in the top right corner and select ‘My Profile’. You can remove your current image and upload a new one.

Yes, you can. Simply go to ‘My Account’ in the top right corner and select ‘Account Information’.

Dry Cleaning

Just point out your concern on the ‘Notes to dry cleaner’ note in the plastic pocket of your bag.

Simply put the item in the bag and we will contact you and provide you with a price prior to proceeding.

If you have any questions about your invoice please contact the Concierge Team.

You will be charged on the credit card associated with your My Collins Community account. You will be notified via email when your dry cleaning is charged.

The standard turnaround time for dry cleaning is 24 hours. Any dry cleaning received prior to 10am will typically be available by 12noon the following day. Simply go to the Concierge Desk in the foyer to pick up your bag.

We are using Fresh Locker, who are an expert in this field.

Simply drop it off at the Concierge Desk in the foyer and the team will do the rest.

To get started, you simply need to purchase the dry cleaning service fee through the Portal and take your dry cleaning to the Concierge desk where you will receive a new dry cleaning bag.